Support¶

Scope of support¶

Versio.io offers support for all active subscriptions and releases in maintenance on working days from 9 a.m. to 5 p.m. CET. 24/7 support can be added for a fee.

What does Versio.io support help you with?

• Help with problems operating the Versio.io user interface
• Support with configuration or installation questions
• Response to error messages and error analysis in the event of unexpected behavior

Attention Please note that support is only intended for handling cases involving functional and non-functional defects or security problems in connection with Versio.io. Support is not intended for conceptual or technical advice. To do this, you should take out a Professional Support package.

Create an incident ticket¶

For support enquiries, please create a Versio.io Incident ticket in the relevant Versio.io environment and include all the necessary information and screenshots to help us understand the issue. Finally, change the ticket status to Assign so that the ticket is synchronised with Versio.io’s support ticketing system. From this point onwards, you will no longer be able to edit the ticket, but you can track its progress as it is handled by Versio.io staff.